Help Center

Creating an account is simple:

1. Click the "Get Started Free" button on our homepage
2. Enter your username, email, and a strong password
3. Click "Create Account"
4. You'll be immediately logged in and can start creating short links!

No credit card required for the free plan.

Free Plan:

• Basic URL shortening
• Limited analytics
• Standard support

Pro Plan ($9.95/month):

• Unlimited links
• Custom aliases
• 5 custom domains
• Password protection
• Advanced analytics
• API access
• Priority support

1. Log in to your EziLinks account
2. Click the "Create Link" button on your dashboard
3. Paste the long URL you want to shorten
4. Optionally add a custom alias (Pro only), title, or description
5. Click "Create Short Link"
6. Your short link is ready to share!

Yes! Pro plan users can create custom aliases for their short links.

Instead of ezilinks.com/abc123, you can create ezilinks.com/my-product or any custom text (3-50 characters, letters, numbers, hyphens, and underscores allowed).

This makes links more memorable and branded for your audience.

Password protection is available on the Pro plan:

1. When creating or editing a link, find the "Password Protection" field
2. Enter a password of your choice
3. Save your link

Anyone clicking the link will need to enter the password before being redirected. Perfect for sharing private content!

Edit: Yes, you can update the destination URL, title, description, and password at any time from your dashboard. The short link remains the same.

Delete: Yes, you can delete links from your dashboard. Once deleted, the short link will no longer work. This action cannot be undone.

There are two ways to generate QR codes:

For existing short links:

1. Go to your dashboard
2. Find the link you want
3. Click the QR code icon
4. Download your QR code in PNG or SVG format

For any URL:

1. Visit the QR Generator page (logged-in users only)
2. Enter any URL
3. Choose size and format
4. Generate and download

Custom domains are available on the Pro plan:

1. Go to Settings → Custom Domains
2. Click "Add Domain"
3. Enter your domain (e.g., links.yoursite.com)
4. Configure DNS records as shown (CNAME or A record)
5. Wait for verification (usually 5-10 minutes)
6. Start creating links on your custom domain!

You can add up to 5 custom domains on the Pro plan.

Yes, but we recommend using a subdomain instead.

❌ Not Recommended: Using Your Main Domain

If your website is at example.com, pointing this domain to EziLinks will replace your website with the link shortener. This means:

• Your website will no longer be accessible
• All traffic will go to EziLinks instead
• You'll lose your existing website functionality

✅ Recommended Approach: Use a Subdomain

Create a subdomain specifically for short links while keeping your main site intact:

• Main website: example.com (stays as is)
• Short links: links.example.com or go.example.com

Setup Instructions:

1. Choose a subdomain: links.example.com, go.example.com, or s.example.com
2. Go to Dashboard → Settings → Custom Domains
3. Add your subdomain (e.g., links.example.com)
4. Update your DNS records as instructed
5. Your website remains at example.com and short links work at links.example.com

Example: If your business is at mybusiness.com, you could use links.mybusiness.com for your short URLs, giving you branded links like links.mybusiness.com/promo while keeping mybusiness.com for your main website.

Free Plan: $0 - Basic features forever

Pro Plan:

• Monthly: $9.95 AUD/month
• Annual: $7.46 AUD/month (billed $89.50 annually - save 25%!)

All prices are in Australian Dollars (AUD) and include GST where applicable.

We accept all major credit and debit cards through our secure payment processor, Stripe:

• Visa
• Mastercard
• American Express

Your payment information is never stored on our servers and is processed securely by Stripe.

Yes! You can cancel your Pro subscription at any time from Settings → Account Plan.

When you cancel:

• You keep Pro features until the end of your current billing period
• No refunds for partial months (except as required by Australian Consumer Law)
• Your account reverts to Free plan when the period ends
• Your links continue to work, but Pro-only features will be disabled

Under Australian Consumer Law, you're entitled to a refund if our service:

• Has a major problem
• Is not as described
• Is unfit for purpose

For other cases, refunds are considered on a case-by-case basis. Contact support@ezilinks.com to discuss your specific situation.

1. Log in to your account
2. Go to Settings → Profile
3. Scroll to "Change Password"
4. Enter your current password
5. Enter and confirm your new password
6. Click "Change Password"

We recommend using a strong password with at least 8 characters.

API access is available on the Pro plan only:

1. Go to Settings → Profile
2. Scroll to "API Access" section
3. Click "Show" to reveal your API key
4. Click "Copy" to copy it to clipboard

Important: Keep your API key secret! If compromised, regenerate it immediately.

To delete your account, contact us at support@ezilinks.com with your request.

What happens when you delete your account:

• All your short links will stop working
• Your data will be permanently deleted within 90 days
• Active subscriptions will be cancelled
• This action cannot be undone

Yes! We take security seriously:

• All data is encrypted in transit (SSL/TLS)
• Passwords are hashed using industry-standard bcrypt
• We never store your credit card information
• Regular security audits and updates
• Compliance with Australian Privacy Act 1988

Read our Privacy Policy for more details.